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Erskine, Hall & Coe Privacy Policy

Erskine, Hall & Coe Privacy Policy

This Privacy Policy governs the manner in which Erskine, Hall & Coe Ltd collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the erskinehallcoe.com website (‘Site’). This privacy policy applies to the Site and all products and services offered by Erskine, Hall & Coe Ltd.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to our newsletter, and in connection with other activities, services, features or resources we make available on our Site.

Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

When you contact us or we contact you, we may collect details of the emails and other digital communications we send to you that you open, including any links in them that you click on and the links that you then visit on our website.

If you become a client of the gallery, then we also retain your personal details, including but not limited to your name, postal and billing address, email address, phone number, professional detail(s) and assigned representatives or points of contact, along with your purchasing history, communication permissions, artist preferences and creative interests.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system, the Internet service providers utilised and other similar information.

Web browser cookies
Our Site may use ‘cookies’ to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.

Cookies help us to understand how our website is being used, measure the effectiveness of our marketing communications, and compile data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may use trusted third party services, like Google Analytics, that track this information on our behalf.

How we use collected information

We collect, store and process personal identification information in order to improve your experience with the gallery, and provide the goods and services you require.

We make use of the information we collect for internal record keeping, to communicate with you, inform you about forthcoming exhibitions, events and gallery news, fulfil sales, to send you the goods you have purchased from us, invoices and to collect payments.

We are required by law to keep information about financial transactions for the current financial year plus an additional six years. We may store your personal identification information on our database for reference.

To improve our Site. We may use feedback you provide to improve our products and services.

To send periodic emails. We may use the email address to respond to User enquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include gallery news, updates, and related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We store personal identification information in a number of places depending on our requirements to access and use it. These include cloud-based and computer systems that have limited access and are in controlled facilities. Where possible, we avoid storing paper records.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal identification information and data that we store.

If a security breach causes an unauthorised intrusion into our system, we will notify you as soon as possible and later report the action we took in response.

Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys (for marketing purposes we store your data with Campaign Monitor). We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We may also transfer necessary information to third parties including but not limited to shippers, restorers or other suppliers with whom we work to complete our services.

Third party websites
Users may find advertising or other content on our Site that link to social media platforms with which we engage, and the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site, including our social media profiles.

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy
Erskine, Hall & Coe Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page.

We encourage Users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.

Contacting us
If you have any questions about this privacy policy, the practices of this Site, or your dealings with this Site, please contact us at: Erskine, Hall & Coe Ltd,15 Royal Arcade, 28 Old Bond Street, London W1S 4SP, United Kingdom, +44 (0) 207 491 1706, mail@erskinehallcoe.com.

Additionally, if you have previously agreed to us using your personal identification information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@erskinehallcoe.com. If you wish to lodge a complaint with a supervisory authority, you should contact the UK Information Commissioner’s Office.

You can write or email us to request that your data be deleted. However, please note that by deleting your personal identification information, you may impact your experience of the gallery. We will not delete data which is needed to fulfil a sales contract until that contract is completed or unless we agree to terminate the contract. We will inform you if deleting your data will impact our ability to perform a contract in case this affects your decision.

If you decide to opt out of receiving our promotional emails and other types of marketing communication, you will also have the ability to opt back in at a later date. If you wish to stop receiving our emails, please click on the ‘unsubscribe’ link included at the bottom of an email, write or send an email to us at mail@erskinehallcoe.com.

This document was last updated on the 23rd of May 2018.